About Us

Our organization is made up of registered insurance intermediaries:

• in Section A of the RUI (Insurance Agents), 
• by collaborators operating on the premises 
• or off the premises (Section E of the IVASS RUI)

Our assessment of your case is free of charge.

You pay only if you obtain your guarantee, and the costs are clearly published on our website.

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Italiafideiussioni is our identifying trademark, the brand for all our activities.

Below are the identifying details of our company; we are an insurance intermediary registered with IVASS:

Fideiussioni Assicurative s.r.l.s. socio unico

Registered Office

Via Alberto Tallone 84, 00123 ROME

Operating Office

Via Pier Capponi 87, 50132 FLORENCE

VAT no. 15444291007

REA Number: RM –1590905

Email: info@italiafideiussioni.it

Certified email (PEC): fideiussioniassicurative@pec.it

IVASS Registration Section A: A000646940

Verification on the IVASS website for registration

Person Responsible for IVASS Activity

Augusto Battisti: IVASS Authorization: IVASS RUI Section A: A000119133

Registered since 05/04/2007

We are intermediaries subject to supervision by IVASS (Italy’s insurance supervisory authority)

Complaints and the Insurance Arbitrator

In accordance with the regulations in force and with IVASS Measures No. 160/2025 and No. 163/2025, you may turn to the Insurance Arbitrator for the resolution of disputes in insurance matters. The Insurance Arbitrator is an alternative dispute resolution (ADR) system established at IVASS that allows customers to obtain an impartial and independent decision without resorting to the Judicial Authority. 

Recourse to the Arbitrator is free of charge or low-cost, simple, and entirely manageable online. 

For more information, you may consult IVASS Measure No. 163/2025: official link.

When you can turn to the Insurance Arbitrator 

The customer may file a claim with the Insurance Arbitrator when: 

• they have already submitted a written complaint to AMI Assistance;
• they have not received a reply within 45 days;
• they consider the reply received to be unsatisfactory. 

The claim must concern disputes relating to: 

• insurance contracts;
• benefits, settlements, or refusals to indemnify;
• conduct of the insurance company or of the insurance intermediaries.
   

How to file a complaint with Fideiussioni Assicurative srls

Before turning to the Insurance Arbitrator, the customer must send a complaint to  Fideiussioni Assicurative srls through: 

• The insured policyholder, or in any case the entitled party, may submit a written complaint to the Agent by hand delivery, by post, or by electronic means at the following address:
• Fideiussioni Assicurative Srls
  Via Pier Capponi 87, 50132 FLORENCE
  Certified email (PEC): fideiussioniassicurative@pec.it

How to activate the Insurance Arbitrator 

If the complaint has not produced a satisfactory outcome, the customer may file a claim with the Insurance Arbitrator directly online, through the official IVASS portal dedicated to the Insurance Arbitrator www.arbitroassicurativo.org

Attaching: 

• a copy of the complaint sent to the company;
• any reply received;
• documentation supporting the request. 

The operating procedures, deadlines, and powers of the Arbitrator are governed by the IVASS regulations in force.

Arbitro assicurativo

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Consult the documentation on insurance intermediation legislation: IVASS REGULATION No. 40 OF 2 AUGUST 2018, IVASS REGULATION No. 41 OF 2 AUGUST 2018, PRIVATE INSURANCE CODE, IVASS MEASURE No. 97 OF 4 AUGUST 2020, ANNEX 3, ANNEX 4, ANNEX 4 BIS, ANNEX 4 TER

Transparency: Statement on the principal adverse impacts of investment advice on sustainability factors

We also declare that we hold no stake in any insurance company.

Please Note

We do not provide or sell visas, nor do we offer legal advice or assistance with completing visa applications for Italy.

For such information, you must contact the Italian Embassy or Consulate in your country directly.

Our company is private and has no connection with government bodies, embassies, consulates, or European Union institutions. We do not issue visas, passports, or other official documents.

Our service consists solely of providing the guarantees required to submit a tourist visa application (such as a bank guarantee or surety bond). The final decision on visa approval rests exclusively with the competent authorities.

We strive to keep the information on the website correct and up to date, but we cannot guarantee its complete accuracy.
If you notice an error, we invite you to report it by writing to info@italiafideiussioni.it: you will help us improve.